FREQUENTLY ASKED QUESTIONS

Ordering & Purchases

How can I purchase 810must products?

Our collections are available for purchase exclusively through 810must.com.

Each product is handcrafted and, where applicable, may be personalized prior to checkout. Available customizations vary by style and may include details such as heel height or the addition of initials.

Once you have selected your items, add them to your cart and proceed to checkout. You may create an account for easier access to order history and future purchases, or complete your purchase as a guest.

After your order is placed, you will receive a confirmation email. Our team reserves the right to confirm the validity of each order prior to processing.

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Product Availability

Are the products shown on the website available?

Yes. The selection displayed on 810must.com reflects real-time availability across sizes and colors.

In the unlikely event that an item cannot be fulfilled after an order is placed, our Customer Care team will promptly notify you by email and assist with next steps.

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Payments

What payment methods do you accept?

We offer secure payment options to ensure a seamless and protected checkout experience.

Accepted payment methods:

• Credit and debit cards

• Bank transfer

All card transactions are processed through secure payment gateways. Payment details are never stored by 810must.

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Paying by bank transfer

If you choose to pay via bank transfer, your order will be processed once payment has been received. Payment must be completed within 7 days of placing the order, after which the order will be automatically canceled.

Please include the following details in the transfer reference:

• Order number

• Order date

• Customer full name

To ensure prompt processing, please email your transfer receipt to

📧 810must@gmail.com

(Bank details are provided during checkout.)

An invoice will be issued for every order in accordance with applicable regulations.

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Shipping & Delivery

Where do you ship?

At this time, 810must ships exclusively within the United States.

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How are orders shipped?

All orders are shipped within the United States using trusted courier partners.

Each product is handcrafted and prepared with care. Once payment is received, orders are typically dispatched within 3–4 business days, Monday through Friday.

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Delivery timeframes

• United States: delivery typically occurs within 1–5 business days after dispatch

Please note that delivery times may vary due to public holidays or unforeseen circumstances.

Shipping costs are calculated at checkout and are the responsibility of the customer.

810must reserves the right to delay shipment in exceptional circumstances beyond our control.

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Upon Delivery

What should I do when my order arrives?

Upon delivery, we recommend inspecting the package carefully.

If visible damage is present:

• Open the parcel in the presence of the courier when possible, or

• Sign the delivery receipt subject to inspection

We strongly advise taking photographs and a short video while opening the package to document any damage that may have occurred during transit.

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Returns & Replacements

Can I return an item?

All 810must products are handcrafted, often made to order. For this reason, returns are accepted only in the following cases:

• The product does not correspond to the order

• The product arrives damaged

The right of withdrawal may be exercised within 7 days of delivery and applies exclusively to the original purchaser.

Products must be returned:

• Unworn and unused

• In original condition

• With original packaging, which is considered an integral part of the product

Please note: refunds are not issued. Eligible items are replaced, not refunded.

In the event of an incorrect size, a replacement of the same model and color is permitted.

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How do I request a replacement?

To initiate a replacement, please email

📧 810must@gmail.com

with the following information:

• Order number and order date

• Invoice number

• Product reference and serial number

• Reason for replacement

Once authorized by our Customer Care team, you may return the item within 5 days of receiving approval.

Replacements are processed within 14 business days from receipt of the returned item.

Shipping costs:

• Incorrect size: return shipping is the responsibility of the customer

• Damaged items: return shipping is covered by 810must

We recommend consulting our Size Guide carefully before placing your order.

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Privacy & Data Protection

How is my personal data handled?

810must respects your privacy and processes personal data in full compliance with applicable data protection regulations, including GDPR.

Customer data is used exclusively for purposes related to order processing, customer service, and website functionality. Personal data is never sold or shared with third parties.

For additional details, please refer to our Privacy Policy.

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Contact & Client Assistance

For personalized assistance, order inquiries, or post-purchase support, our Client Care team is available to assist you.

📧 Email: 810must@gmail.com

📞 Client Care: +1 (858) 999-4871

We aim to respond promptly and thoughtfully to all inquiries, ensuring a seamless experience from purchase to delivery.